Privacy & your footage

How MatchReel handles match video and personal information. Last updated 19 July 2026.

Who MatchReel is for

MatchReel accounts are for adults — parents, guardians, coaches and club officials. You must be 18 or over to hold an account. Children do not have accounts: a child appears as a player on a team roster, managed by their coach and linked to their guardian’s account.

Footage of children

Amateur match video routinely shows minors. Filming and sharing a child’s image is subject to privacy law (in Australia, the Privacy Act 1988). Before you upload or share youth footage you must have guardian consent.

• Videos are private by default.
• Youth teams are marked as such by default; public and link sharing is blocked for a youth team until consent is recorded.
• Auto-camera cuts made for a youth team have every face blurred. This is enforced on our servers, not in the app, and it is not something a subscription can switch off.
• Anyone appearing in a video — or their guardian — can request removal from the video page, and we act on it.

What we collect

Account and contact

• Your email address (sign-in is by one-time email code — there are no passwords).
• Your name and phone number, collected when you first sign in.
• Your role on the platform (parent, coach or administrator).

Team and roster

• Team names, and the email addresses of people invited to a team or a video.
• For each player on a roster: first and last name, jersey number and playing position — these are usually children’s details.
• The guardian relationship linking an adult account to a child on a roster.
• A per-player face-consent flag recorded by the coach.

Match content

• Match videos you upload, a poster image, and match details (teams, opponent, date, notes).
• When you stream a match from the app, the live video and audiocaptured by your device’s camera and microphone. Streams are recorded and kept as the match replay.
• Clips and automatic highlights generated from your footage.
• Fixturesretrieved from your club’s public fixture listing, including venue names and venue coordinates.
• Anonymous match analytics — heatmaps and an activity timeline derived from the video. These record positions on the pitch only: no names, no faces, no jersey numbers, and no way to identify an individual.
• Location and EXIF metadata in uploaded files is stripped during processing.

Activity

• Comments, team chat messages, reactions, and the players you follow.
• Your playback position in a video, so you can resume where you left off.
• A view logwhen footage is watched — the time, the viewer’s account (or “public link”), their browser type, and a salted hash of their IP address (never the raw address). This is an access trail for youth footage.

Billing

• Subscriptions are processed by Stripe. We never see or store your card details — we keep only a Stripe customer reference and your plan.

What we do not do

• We do not sell your personal information.
• We do not show advertising, and there are no advertising SDKs in the app.
• We do not use footage of children to train facial-recognition models.
• We do not track you across other apps or websites.

Who can see a video

Private (only you), Team (members of that team), Invite (specific email addresses), or a Public link. Public links are unlisted, are not search-indexed, and can be revoked at any time. Public and link sharing is blocked for youth teams without recorded consent.

Who processes the data

• Amazon Web Services — hosting, database, video storage and delivery. Your data is stored in the Sydney, Australiaregion. Video is delivered through Amazon CloudFront’s global network.
• Resend (United States) — sends sign-in codes and invitations. This involves transferring your email address overseas.
• Stripe (United States) — payment processing for subscriptions.

How long we keep it

• Match footage: 24 months, then deleted automatically along with its clips and highlights. You can delete any video sooner, at any time.
• View logs: 90 days.
• Account information: kept while your account is open, and deleted when you delete it.
• Child-safety reports and the records of what we did about them are kept longer — up to 7 years — because we may need them to cooperate with police, a club, or a regulator. These are written records, not video.

Deleting your account

You can delete your account and its data from the app, or from matchreel.com.au/delete-account. Deletion removes your account, your videos and their stored files, your messages and comments, your view history and your saved playback positions.

Your rights

You can ask us for a copy of your personal information, ask us to correct it, or ask us to erase it. Anyone appearing in a video, or their guardian, can request its removal. If you are not satisfied with how we handle a privacy matter you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).

Contact

Privacy questions, access and removal requests: privacy@nasugn.com.
Child-safety concerns: childsafety@nasugn.com — see our Child Safety Standards.

MatchReel is operated by Nasugn Pty Ltd (ABN 23 699 435 366), Melbourne, Australia. This is a plain-language summary, not legal advice; a club deploying MatchReel for youth football should obtain its own advice and consent process.