Child Safety Standards

MatchReel exists to record children playing football. That places child safety at the centre of the product, not at its edges. Last updated 19 July 2026.

Zero tolerance for child sexual abuse and exploitation

Child sexual abuse and exploitation material (CSAE) is absolutely prohibited on MatchReel. So is any attempt to use the platform to identify, contact, groom, or build a profile of a child. We will remove such content, terminate the accounts involved without warning, preserve the evidence, and report to the relevant authorities — including the Australian Federal Police and the eSafety Commissioner.

How the product is built to protect children

• Adults only. Accounts are for parents, guardians, coaches and club officials aged 18 or over. Children do not hold accounts — a child appears only as a player on a roster, managed by their coach and linked to their guardian.
• Private by default. Every video starts private. Nothing is public unless someone deliberately makes it so.
• Youth teams cannot be shared publicly without consent. Public and link sharing is blocked for a youth team until guardian consent is recorded.
• Faces are blurred in youth auto-camera cuts. Enforced on our servers, and not something any subscription tier can switch off.
• No search indexing. Public links are unlisted and excluded from search engines, and can be revoked at any time.
• Access trail. Views of youth footage are logged (time, viewer, and a salted hash of the IP address — never the raw address) so unusual access can be investigated.
• No advertising and no cross-app tracking. There are no advertising or tracking SDKs in the app.
• Analytics are anonymous. Heatmaps and activity timelines record positions on the pitch only — no names, no faces, no jersey numbers.

Reporting and removal

Any user can report a video from within the app, and any user can be blocked. Anyone who appears in a video — or their guardian — can request its removal from the video page, and we act on it. Child-safety reports are handled ahead of everything else.

What we do when a report arrives

1. We restrict access to the reported content while we review it.
2. We review the report and the surrounding account activity.
3. Where CSAE or grooming is involved we preserve the evidence, terminate the accounts responsible, and report to law enforcement and the eSafety Commissioner.
4. We tell the person who reported it what we did, unless doing so would compromise an investigation.
5. We keep a written record of the report and our response for up to 7 years so we can cooperate with police, a club, or a regulator. These are written records, not video.

What we ask of coaches and clubs

Obtain guardian consent before filming or sharing footage of children, mark youth teams as youth, keep your roster accurate, and only invite people who genuinely need access. A club deploying MatchReel remains responsible for its own child-safe policies and member-protection obligations.

Contact

Child safety: childsafety@nasugn.com
Privacy: privacy@nasugn.com — see our Privacy policy.

MatchReel is operated by Nasugn Pty Ltd (ABN 23 699 435 366), Melbourne, Australia.